Operations
Shipping & command center
Shippings turns picked orders into labelled parcels with tracking; the command center shows the whole operation as a Kanban board.
On this page
Live demo
Press Play and watch a shipment come to life: search a parcel, create a label, then follow its DHL status from created to delivered. The demo below mirrors the real Shippings page with sample data — search and filters work inside it.
Shipping labels
Latest DHL status on every label
| Carrier | Tracking number | Product | Size | Status | Created |
|---|---|---|---|---|---|
DHDHL | 00340433836487123456 | MUG-BLU-350 | 4×6" (Thermo) | shippedShipment picked up — Frankfurt | 24.08.2026, 09:41 |
DHDHL | 00340433836487567890 | TSHIRT-RED-M | A6 | deliveredDelivered — handed to resident | 23.08.2026, 16:02 |
GLGLS | 123456789012 | CANDLE-VAN-200 | A5 | createdLabel created — electronic pre-advice | 24.08.2026, 11:15 |
Live demo
Press Play: search a parcel, create a label, then watch its DHL status update itself to delivered.
Replica with sample data for training — labels, search and filters all work inside this demo.
Carriers & labels
| Carrier | Capabilities |
|---|---|
| DHL | Validate credentials, create shipping labels, create return labels, automatic tracking status |
| Other carriers | Store tracking numbers manually; tracking is uploaded to the marketplace the same way |
DHL
- Capabilities
- Validate credentials, create shipping labels, create return labels, automatic tracking status
Other carriers
- Capabilities
- Store tracking numbers manually; tracking is uploaded to the marketplace the same way
- Each parcel gets its own tracking number; split shipments produce one label per parcel.
- Labels download as PDF; tracking numbers can be copied or opened directly on the carrier's tracking page.
- Filter the shipping list by status or carrier, or search by tracking number.
Connecting DHL
- 1
Add the carrier
Integrations → Add → DHL. Only Owner and Admin can add carriers.
- 2
Enter credentials
Enter your DHL business customer credentials. They are validated immediately — a failed check tells you straight away, before any label is created.
- 3
Done
Credentials are stored encrypted and never shown again, not even to Owners. Re-enter them only when you change them on the DHL side.
Note
If labels suddenly fail with an authentication error, re-validate the carrier: the most common cause is a changed DHL password.
Shipping flow
- 1
Pick first
Only completed pick lists appear in the shipping queue.
- 2
Create the label
Choose carrier and service, print the label and attach it to the parcel.
- 3
Upload tracking
Tracking is pushed to the marketplace immediately and retried on failure. The order moves to shipped and reservations convert to consumption.
Automatic tracking status
DHL parcels report back on their own: CrowPrime periodically reads the full DHL tracking history for every open label and maps it to a simple label status. No manual refresh, no copy-pasting tracking numbers to check where a parcel is.
| Label status | Meaning |
|---|---|
| created | Label exists but DHL has not announced the parcel yet. |
| printed | Label printed and handed to the shipping flow. |
| shipped | Parcel picked up, in transit, at a facility or out for delivery. |
| delivered | DHL confirms delivery. A delivered parcel never moves back. |
| cancelled | Label voided before handover. |
| error | Something needs attention: a failed sync or a DHL exception. Read the status description and act on it. |
created
- Meaning
- Label exists but DHL has not announced the parcel yet.
printed
- Meaning
- Label printed and handed to the shipping flow.
shipped
- Meaning
- Parcel picked up, in transit, at a facility or out for delivery.
delivered
- Meaning
- DHL confirms delivery. A delivered parcel never moves back.
cancelled
- Meaning
- Label voided before handover.
error
- Meaning
- Something needs attention: a failed sync or a DHL exception. Read the status description and act on it.
- Each label shows the latest DHL status description with its timestamp, so support can answer where-is-my-parcel questions from CrowPrime.
- Exceptions (failed delivery, damage, return to sender) surface on the label instead of failing silently.
- Return labels track the same way: the return timeline updates as DHL moves the parcel back to you.
- Rate limits and unknown events are handled in the background; they never overwrite a newer status with an older one.
Command center
- Kanban columns follow the order lifecycle from paid to shipped, with drag-and-drop between stages.
- The map view highlights where unshipped volume is building up.
- Cards link straight to the order, its pick list and its shipping label.
- Access follows the orders permission: all roles can view, edits need Supervisor or above.