Account
Account status & restrictions
Account status is a property of the organization. A status change never deletes data — it narrows what members may write, and it is always shown as a banner at the top of the console.
Statuses
CrowPrime uses the subscription states ACTIVE, TRIALING, PAST_DUE, SUSPENDED and CANCELLED. The console shows them as trialing, active, past due, suspended (read-only) and closed banners.
| Status | Cause | Effect |
|---|---|---|
| TRIALING | New organization in the 7-day trial | Full access to the selected plan until the trial end date |
| ACTIVE | Paid subscription in good standing | Full access within plan limits |
| PAST_DUE | A payment failed; Stripe retries in the background | Treated as suspended from the first failed attempt: the product locks down and the Owner is notified by email |
| SUSPENDED | Retries exhausted or the subscription ended | Read-only: only billing, legal pages and sign-in remain; marketplace syncs disabled |
| DISPUTED | A chargeback was opened on a CrowPrime invoice | Same lockdown as suspended until the dispute is resolved |
| CANCELLED | Subscription cancelled and the paid period ended | Same lockdown as suspended; all data is retained and exports stay reachable from billing |
TRIALING
- Cause
- New organization in the 7-day trial
- Effect
- Full access to the selected plan until the trial end date
ACTIVE
- Cause
- Paid subscription in good standing
- Effect
- Full access within plan limits
PAST_DUE
- Cause
- A payment failed; Stripe retries in the background
- Effect
- Treated as suspended from the first failed attempt: the product locks down and the Owner is notified by email
SUSPENDED
- Cause
- Retries exhausted or the subscription ended
- Effect
- Read-only: only billing, legal pages and sign-in remain; marketplace syncs disabled
DISPUTED
- Cause
- A chargeback was opened on a CrowPrime invoice
- Effect
- Same lockdown as suspended until the dispute is resolved
CANCELLED
- Cause
- Subscription cancelled and the paid period ended
- Effect
- Same lockdown as suspended; all data is retained and exports stay reachable from billing
Note
Blocked API actions fail with a billing error such as “Billing suspended. Please resolve the outstanding balance in the Billing section to continue.” The console mirrors this with a banner while redirecting the member to the plan page.
What suspended mode allows
- Allowed: signing in, Settings → Billing (fix payment, open the customer portal), legal pages, the public support/contact pages and the profit calculator.
- Blocked: everything else — dashboard, orders, invoices, inventory, shipping, Crow AI and settings redirect to the billing flow.
- Paused: inbound order import and outbound inventory sync (manual and scheduled), so channel quantities freeze at their last pushed value.
- Preserved: all historical data, saved chat history, product mappings and settings — nothing is deleted.
Important
While sync is paused, marketplace listings keep selling at their frozen quantity. Reduce or end listings on the channel if a suspension will last more than a day.
Plan-limit restrictions
| Limit reached | Behavior |
|---|---|
| Marketplace connections | Adding another connection is blocked until you upgrade or remove one; existing connections keep working |
| Organizations per user | Accepting an invitation is blocked when the invitee already belongs to their plan's maximum number of organizations (Essential 1, Professional 2, Enterprise unlimited) |
| AI credits (Essential) | New Crow AI messages are blocked at zero balance with a top-up prompt; history stays readable |
| AI fair-use rate (Professional / Enterprise) | Requests pause until the hourly window rolls over; a wait-and-retry message is shown |
| Channel not included in plan | Connecting a channel your plan does not include is blocked with an upgrade hint (e.g. Amazon and TikTok Shop require Enterprise) |
Marketplace connections
- Behavior
- Adding another connection is blocked until you upgrade or remove one; existing connections keep working
Organizations per user
- Behavior
- Accepting an invitation is blocked when the invitee already belongs to their plan's maximum number of organizations (Essential 1, Professional 2, Enterprise unlimited)
AI credits (Essential)
- Behavior
- New Crow AI messages are blocked at zero balance with a top-up prompt; history stays readable
AI fair-use rate (Professional / Enterprise)
- Behavior
- Requests pause until the hourly window rolls over; a wait-and-retry message is shown
Channel not included in plan
- Behavior
- Connecting a channel your plan does not include is blocked with an upgrade hint (e.g. Amazon and TikTok Shop require Enterprise)
Restoring access
- 1
Fix the payment
Settings → Billing → update the payment method and retry the outstanding charge.
- 2
Status clears
The organization returns to ACTIVE within moments of a successful payment and the banner disappears. If the banner persists after a successful payment, contact support with your organization name and invoice number.
- 3
Catch-up sync
Connections resume, missed orders are imported and queued stock pushes are flushed with the latest quantities.
- 4
Review the queue
Check Needs attention for oversold items and overdue shipments accumulated during the pause.