Account
Account status & restrictions
Account status is a property of the organization. A status change never deletes data — it narrows what members may write, and it is always shown as a banner at the top of the console.
Statuses
CrowPrime uses the subscription states ACTIVE, TRIALING, PAST_DUE, SUSPENDED and CANCELLED. The console shows them as trialing, active, past due, suspended (read-only) and closed banners.
| Status | Cause | Effect |
|---|---|---|
| TRIALING | New organization in trial | Full access until the trial end date |
| ACTIVE | Paid subscription in good standing | Full access within plan limits |
| PAST_DUE | A payment failed and Stripe is retrying | Treated as suspended: writes blocked with a banner while retries run, Owner notified |
| SUSPENDED | Retries exhausted, trial expired or subscription cancelled | Read-only; manual and scheduled marketplace syncs disabled |
| CANCELLED / closed | Organization closed by its Owner | No access; tokens revoked, data in retention |
TRIALING
- Cause
- New organization in trial
- Effect
- Full access until the trial end date
ACTIVE
- Cause
- Paid subscription in good standing
- Effect
- Full access within plan limits
PAST_DUE
- Cause
- A payment failed and Stripe is retrying
- Effect
- Treated as suspended: writes blocked with a banner while retries run, Owner notified
SUSPENDED
- Cause
- Retries exhausted, trial expired or subscription cancelled
- Effect
- Read-only; manual and scheduled marketplace syncs disabled
CANCELLED / closed
- Cause
- Organization closed by its Owner
- Effect
- No access; tokens revoked, data in retention
Note
Blocked writes fail with a subscription error (for example HTTP 403 SubscriptionRequired). The UI mirrors this with the banner “Account suspended due to subscription status”.
What suspended mode allows
- Allowed: signing in, reading dashboard, orders, invoices and reports, exporting data, and managing billing.
- Blocked: adding or reconnecting connections, editing products, pushing stock, shipping orders, issuing invoices or refunds, and sending new Crow AI messages.
- Paused: inbound order import and outbound inventory sync (manual and scheduled), so channel quantities freeze at their last pushed value.
- Preserved: all historical data, saved chat history, product mappings and settings.
Important
While sync is paused, marketplace listings keep selling at their frozen quantity. Reduce or end listings on the channel if a suspension will last more than a day.
Plan-limit restrictions
| Limit reached | Behavior |
|---|---|
| Order volume | Orders keep importing for the rest of the period, with an upgrade prompt; sustained overage requires a plan change |
| Connections | Adding another connection is blocked until you upgrade or remove one |
| Seats | New invitations and acceptances are blocked |
| Crow AI messages | New messages are blocked until the monthly reset or an upgrade; history stays readable |
Order volume
- Behavior
- Orders keep importing for the rest of the period, with an upgrade prompt; sustained overage requires a plan change
Connections
- Behavior
- Adding another connection is blocked until you upgrade or remove one
Seats
- Behavior
- New invitations and acceptances are blocked
Crow AI messages
- Behavior
- New messages are blocked until the monthly reset or an upgrade; history stays readable
Restoring access
- 1
Fix the payment
Settings → Billing → update the payment method and retry the outstanding charge.
- 2
Status clears
The organization returns to ACTIVE within moments of a successful payment and the banner disappears. If the banner persists after a successful payment, contact support with your organization name and invoice number.
- 3
Catch-up sync
Connections resume, missed orders are imported and queued stock pushes are flushed with the latest quantities.
- 4
Review the queue
Check Needs attention for oversold items and overdue shipments accumulated during the pause.