Orders & fulfillment

• Orders are checked automatically at least once per hour; connections that produced no new orders for two days pause until activity resumes or you run a manual sync.
• A manual Sync now pulls everything since the last sync, or a chosen window (the last 30 or 90 days). The first backfill defaults to 30 days and can be extended.
• Each order keeps its channel order number, buyer message, shipping method and marketplace tax treatment.
• Stock is deducted once at import — guarded so the same order never decrements twice — so availability drops before the parcel leaves the building.

{
  "id": "ord_8QF2K",
  "channel": "amazon",
  "channel_order_id": "302-7712345-4489001",
  "placed_at": "2026-08-24T07:12:44Z",
  "order_status": "processing",
  "payment_status": "PAID",
  "fulfillment_status": "UNFULFILLED",
  "currency": "EUR",
  "totals": { "items": 29.80, "shipping": 3.90, "tax": 5.38, "grand": 33.70 },
  "lines": [
    { "sku": "MUG-BLU-350", "qty": 2, "unit_price": 14.90, "vat_rate": 19 }
  ]
}

An order carries three independent status dimensions. The board groups orders by fulfillment progress; the detail view shows all three.

• An order with no shipping address shows an amber warning — it cannot be classified for OSS/tax and may fail fulfillment.
• Cancelled and fully returned orders drop off the active board but stay searchable.

1. 1

   Filter the queue

   Open Orders and filter to unfulfilled work. Filter by channel, shipping method, due date or SKU.

2. 2

   Pick and pack

   Print a pick list or packing slip for one order or the whole selection; slips include buyer notes and gift messages.

3. 3

   Ship

   Enter carrier and tracking number, choose full or partial shipment, then confirm. Partial shipments create separate parcels on the order timeline.

4. 4

   Confirm downstream effects

   The order moves to shipped, the marketplace is notified, the invoice is generated if automatic invoicing is on, and stock reservations are converted to consumption.

• Tracking is pushed to the channel immediately; failures are retried and surfaced on the order.
• Carrier names are mapped to each channel's carrier list — unknown carriers fall back to Other with the raw name.
• Bulk shipping accepts a CSV of order number, carrier and tracking number for high-volume days.