CrowPrime Docs

Getting started

Quick start

This walkthrough takes a brand-new account to a working multichannel setup: organization, team, one marketplace connection, synced products and a processed order.

On this page

Before you begin

  • A seller account on at least one supported marketplace with permission to authorize third-party apps. Which channels you can connect depends on your plan: eBay on Essential; Kaufland, Shopify, Etsy and AliExpress from Professional; Amazon and TikTok Shop on Enterprise.
  • Your company legal name, address and VAT/tax identifier for invoicing, plus a document proving company registration (needed for verification).
  • Email addresses of colleagues you want to invite.

Note

New organizations start on a trial. All features are available during the trial; see Account status & limits for what changes when it ends.

Setup steps

  1. 1

    Create your account and organization

    Sign up, complete checkout to start your trial, then run the onboarding wizard: your personal profile, followed by the company record — legal name, country, currency, address, VAT identifier and a verification document. These values feed invoice headers and VAT reporting, so enter them exactly as registered. An administrator approves the company before the workspace unlocks.

  2. 2

    Invite your team

    Open Organizations → Team, invite members by email and assign a role. Warehouse staff usually need only the Picker role (Supervisor for shift leads); accountants need Finance.

  3. 3

    Connect a marketplace

    Go to Integrations, choose a channel your plan includes and complete the OAuth consent screen. On return the connection shows connected and starts its first import.

  4. 4

    Import and reconcile products

    The initial import pulls existing listings into your catalog. Match duplicates across channels by SKU so a single product owns one master stock level.

  5. 5

    Turn on inventory sync

    Enable sync per connection and set a safety buffer if you also sell offline. CrowPrime then pushes stock changes to every linked listing.

  6. 6

    Process one order end to end

    Wait for (or place) a test order, mark it shipped with a tracking number, generate the invoice, and check that the dashboard turnover tile moved.

Verify the setup

Connection health

Where
Integrations
Expected
Status connected; Sync now completes without errors

Catalog

Where
Inventory
Expected
No duplicate SKUs, stock matches the warehouse

Order import

Where
Orders
Expected
Recent marketplace orders present with buyer and totals

Invoicing

Where
Invoices
Expected
Sequential numbers, correct VAT rate, company details

Reporting

Where
Reports
Expected
Turnover appears for imported, non-cancelled orders

Troubleshooting

The first-run problems below cover most failed setups.

OAuth returns to CrowPrime with an error

Cause
The marketplace account lacks developer/app permissions
Fix
Authorize with the primary account owner, then retry

Products imported but stock is 0

Cause
Listings use channel-managed quantities not yet mapped
Fix
Set the master stock on the product; the next sync pushes it out

Duplicate products

Cause
SKUs differ per channel
Fix
Merge products and add channel SKU aliases

No orders imported

Cause
Import window starts at connection time
Fix
Widen the backfill window in connection settings

A healthy connection responds like this when you use the diagnostics action:

json
{
  "channel": "ebay",
  "status": "connected",
  "scopes": ["sell.inventory", "sell.fulfillment", "sell.account"],
  "token": "valid",
  "last_sync": "2026-08-24T09:41:02Z",
  "pending_pushes": 0
}