CrowPrime Docs

Insight & assistance

Crow AI

Crow AI is the built-in assistant. It answers questions about your own catalog, orders, refunds and reports in plain language, and explains how CrowPrime features work.

On this page

What Crow AI can do

Data questions

Examples
"Which SKUs sold best last month?", "How much VAT did we owe in Q2?"

Operational help

Examples
"Which orders are unshipped and older than two days?", "Show low-stock items with sync enabled"

Explanations

Examples
"Why does my connection need reconnecting?", "How is net revenue calculated?"

Drafting

Examples
"Write a reply to this buyer about a delayed parcel"

Exports

Examples
"Download my last month's orders as CSV" — produces a file for Owner, Admin and Manager

Answers cite the records behind them, so a figure links straight to the order, invoice or report that produced it. Responses stream in as they are generated, and you can dictate questions by voice where your browser supports it.

Suggested actions

Crow AI is careful about changes. For the few edits it can propose — adjusting a product's price, stock, SKU or title, editing a product description, or correcting a local shipping address on an order — it never applies them directly. Instead it shows a confirmation card with exactly what will change; the edit runs only after you confirm.

  • Order address edits are local bookkeeping only — they are never pushed back to the marketplace.
  • Shipping, refunds and connection changes are out of scope; those remain manual workflows.
  • When the organization's data-access toggle is off, Crow AI refuses data questions entirely and offers a shortcut to the setting.

Data access control

Crow AI can only read your store data if an Owner or Admin enables the data-access toggle for the organization. Every change is written to an access log with actor and timestamp. Without the toggle, Crow AI answers feature how-tos but not data questions. Page access still follows roles: only Owner, Admin, Supervisor and Manager can open Crow AI.

Saved chat history

  • Every conversation is saved automatically per member and organization, with an auto-generated title from the first question.
  • The sidebar lists your recent chats (up to 50); you can rename or delete them.
  • Reopening a chat restores full context so follow-up questions continue where you left off.
  • Switching organizations switches the chat list — conversations never cross tenants.
  • Deleting a chat removes it and its stored context permanently.

Prompt patterns

prompts
Compare turnover per channel for the last 30 days vs. the previous 30 days.
List unshipped orders older than 48 hours, grouped by channel.
Which products fell below their low-stock threshold this week?
Summarize refunds in July by reason and total amount.
Explain the difference between my dashboard turnover and the VAT report.

Tip

Name a period, a channel and a metric in the same sentence — specific questions produce answers with fewer follow-ups.

Permissions & privacy

  • Crow AI queries run with the asking member's role, so it cannot reveal data that member could not open in the UI.
  • It reads data and drafts changes only where you explicitly confirm them — it never ships an order, issues a refund or alters a connection on its own.
  • Conversations stay within your organization and are not shared with other tenants.
  • The daily briefing on your dashboard is a separate, free summary — it is not part of the chat.

Limits & credits

Essential

How Crow AI usage is metered
1 credit per chat message, from a 100-credit monthly allowance (top-ups available)

Professional / Enterprise

How Crow AI usage is metered
Fair use instead of credits: 100 or 500 AI requests per hour; listing photos and auto-orders still consume credits
  • The daily briefing, research scoring and the profit calculator are free and do not draw credits.
  • Other AI features (reply drafts, listing copy, listing photos, sourcing) have their own per-action credit costs — see Subscriptions & billing.
  • Failed AI calls are refunded automatically; the remaining balance is always shown in the chat header.
  • Answers reflect the most recent sync, so a figure can lag a channel by a few minutes.
  • Suspended account status disables new messages while keeping existing history readable.