Operations
Customers: messages & profiles
Marketplace buyer questions land in one inbox; customer profiles collect every order, message, return and refund per buyer.
On this page
Message inbox
- 1
Open the inbox
Customers → Messages. Unread threads sort first with their channel and order link.
- 2
Reply in context
Answer from CrowPrime; the reply is sent through the marketplace so threading stays intact.
- 3
Close
Close resolved threads; reopening restores the full history.
Note
Messages need Owner, Admin, Supervisor, Manager or Support.
Customer profiles
- Each profile aggregates orders, messages, returns and refunds for one buyer.
- Profiles are read from marketplace data — there is no manual buyer creation.
- Support uses profiles to judge goodwill refunds and repeat-issue patterns.
AI reply drafts
- Crow AI can draft a reply from the thread and the linked order; always review before sending.
- Drafts never send automatically.
- You are responsible for what you send: promises made in a reviewed-and-sent reply bind your business, not the AI.