Documentation
CrowPrime overview
CrowPrime is a multichannel commerce console. It connects your eBay, Amazon and Etsy accounts to a single catalog, keeps stock in sync, imports orders, produces invoices and refunds, and reports on turnover, VAT and stock value — with Crow AI on hand to answer questions about your own data.
What is CrowPrime
CrowPrime sits between your marketplaces and your back office. Instead of logging into three seller portals, you work in one organization workspace where every product, order, invoice and refund lives in a shared record set. Marketplace APIs are polled and pushed to continuously, so a sale on one channel normally reduces availability everywhere within seconds.
- One catalog, many channel listings — a product can be published to eBay, Amazon and Etsy with per-channel price and title overrides.
- One order inbox — imported orders keep their marketplace identifiers so support and accounting stay traceable.
- One financial trail — every order can produce an invoice, and every refund produces a matching credit note.
- One reporting surface — turnover, VAT, revenue and stock come from the same normalized data.
Core concepts
| Concept | Definition |
|---|---|
| Organization | The top-level tenant. Holds company details, VAT settings, members, connections and all commerce data. A user can belong to several organizations and switch between them. |
| Member & role | A user's access inside one organization. Roles range from Owner to Viewer and determine which pages and actions are available. |
| Connection | An authorized link to a marketplace account (eBay, Amazon, Etsy) holding OAuth tokens, region/marketplace ID and sync state. |
| Product & listing | A product is the internal SKU record; a listing is its published representation on one channel. |
| Order | An imported marketplace sale with buyer, line items, totals, tax breakdown and fulfillment state. |
| Invoice / credit note | Documents generated from orders and refunds, numbered sequentially per organization. |
| Account status | The billing state of the organization (trialing, active, past due, restricted) which gates write actions. |
Organization
- Definition
- The top-level tenant. Holds company details, VAT settings, members, connections and all commerce data. A user can belong to several organizations and switch between them.
Member & role
- Definition
- A user's access inside one organization. Roles range from Owner to Viewer and determine which pages and actions are available.
Connection
- Definition
- An authorized link to a marketplace account (eBay, Amazon, Etsy) holding OAuth tokens, region/marketplace ID and sync state.
Product & listing
- Definition
- A product is the internal SKU record; a listing is its published representation on one channel.
Order
- Definition
- An imported marketplace sale with buyer, line items, totals, tax breakdown and fulfillment state.
Invoice / credit note
- Definition
- Documents generated from orders and refunds, numbered sequentially per organization.
Account status
- Definition
- The billing state of the organization (trialing, active, past due, restricted) which gates write actions.
The daily lifecycle
A typical CrowPrime day follows the same loop:
- Connections refresh their tokens in the background and pull new orders.
- Inventory changes from every channel are reconciled against the master stock level and pushed back out.
- New orders appear in the order inbox; you pick, ship and add tracking, which is sent to the marketplace.
- Invoices are generated for shipped orders; refunds create credit notes and restore stock when requested.
- Reports and the dashboard reflect the day's turnover, VAT and stock movement.
Tip
If you are setting up for the first time, follow the Quick start in order — later chapters assume an organization and at least one connection exist.
Documentation map
Quick start
Go from sign-up to your first synced order in about 20 minutes.
Organizations
Create an organization, complete onboarding, manage company data.
Team & roles
Nine roles, permission matrix, overrides and invitations.
Settings & onboarding
Signup path, every settings tab, languages and GDPR.
Dashboard
Role dashboards, KPI tiles, forecasts and health widgets.
Marketplace connections
Connect eBay, Amazon and Etsy through OAuth.
More channels & services
Kaufland, Shopify, TikTok, AliExpress, DHL, sevDesk and banking.
Tokens & reconnecting
Connect, reconnect, disconnect and automatic token refresh.
Products & inventory
Catalog, channel listings and cross-channel stock sync.
Listings
Channel listings, overrides and the Pro Listing hub.
Warehouse & picking
Warehouses, coded locations, movements, barcodes and picking.
Orders & fulfillment
Order import, statuses, shipping and tracking upload.
Shipping & command center
DHL labels, carriers and the operational Kanban.
Returns
Track goods coming back: start, inspect, label and restock.
Invoices
Automatic invoice generation, ZUGFeRD, customer links and delivery.
Accounting
Expenses, reconciliation, GoBD export and tax compliance.
Refunds
Issue full or partial refunds and keep credit notes in sync.
Customers
Buyer message inbox, customer profiles and AI drafts.
Reports & analytics
Turnover, VAT, Kleinunternehmer, revenue and stock reporting.
Research & sourcing
Product research, supplier sourcing and dropshipping.
Crow AI
Data-access control, saved chats, credits and prompting.
Projects & modules
Project boards and gated modules.
Subscriptions & billing
Plans, seats, AI credits, trials and Stripe billing.
Account status & limits
ACTIVE to SUSPENDED: what each status blocks and how to recover.
Glossary
Every CrowPrime term: workspace, catalog, money, tax and warehouse.
FAQ & troubleshooting
Short answers to common questions on trial, sync, stock and invoices.
Error catalog
Every error message, what it means, and the exact fix.
Conventions used here
- Monospace marks field names, statuses and API payloads.
- Steps numbered 1..n describe UI actions in the CrowPrime console, top navigation first.
- Notes are informational, tips are optional improvements, and Important callouts describe actions that cannot be undone or that affect live listings.