Reference
FAQ & troubleshooting
Short answers first. Each one links to the full page where the topic lives.
Account & trial
Do I need a payment method for the trial?
No. New organizations start a full-feature trial; trial data is kept when you subscribe.
Why can nobody open billing except the Owner?
Billing is Owner-only by design. Admins cannot view or change the subscription.
Why did everything become read-only?
The organization is SUSPENDED (trial ended, payment retries exhausted, or subscription cancelled). Fix payment under Settings → Billing; sync resumes automatically.
Connections & sync
Which marketplace account must I authorize?
Always the real seller account, authorized by its owner. Connecting a different account creates a new connection instead of restoring the old one.
Why is there no Etsy option?
The Etsy integration rolls out gradually and may not be enabled for you yet — ask support.
Why do quantity updates take minutes on Amazon?
Amazon throttles the API; CrowPrime queues pushes and retries with backoff.
What does “degraded” mean on a connection?
Channel errors or rate limits above threshold. Sync continues partially with retries.
Orders & stock
Can I ship an FBA order from CrowPrime?
No. FBA orders are fulfilled by Amazon; they import as fulfilled-by-channel for records only.
Why is an order flagged oversold?
Two channels sold the last unit simultaneously. Ship late, substitute, or refund from the order page.
Should I restock a returned item?
Only resalable units. Damaged or discarded goods stay out of stock but remain on the return record.
What is a currency mismatch?
An order whose currency differs from the organization currency. Amounts convert at the import rate; Finance should review flagged orders.
Invoices & money
Can I change the invoice prefix later?
No. Prefix and numbering lock once the first document is issued.
Can I edit an issued invoice?
Small mistakes use the Edit dialog (versioned); larger ones need Cancel via credit note plus a replacement.
Where is the GoBD export?
Under Export: ledger file, document ZIP and ZUGFeRD XML per period, ready for auditors.
Why do dashboard and VAT report differ slightly?
Turnover counts on order date; invoices and VAT count on invoice date. Period boundaries therefore differ by design.
Still stuck?
- Look up the exact message in the error catalog — most messages name their fix.
- Check connection health and the stock-movements log before contacting support; both show timestamps.
- Support tickets and contact work even while an organization is suspended.