CrowPrime Docs

Account

Subscriptions & billing

The subscription belongs to the organization and is managed by its Owner under Settings → Billing via Stripe checkout and the customer portal. Plan limits govern connections, order volume, seats and Crow AI usage.

On this page

Plans & limits

CrowPrime sells tiered plans (Essential / Professional / Enterprise in the product). Each tier caps marketplace connections, monthly imported orders, team seats and Crow AI messages, and unlocks export formats and support levels. Exact numbers are shown on the billing page itself — that page is authoritative, because limits are enforced per organization and can change with promotions.

Marketplace connections

How it behaves
Adding another connection is blocked once the plan limit is reached

Monthly imported orders

How it behaves
Overage shows an upgrade prompt; sustained overage requires a plan change

Team seats

How it behaves
Accepting an invitation is blocked when all seats are taken

Crow AI messages

How it behaves
Monthly allowance; new messages stop at zero until reset or upgrade

Exports & support

How it behaves
Higher tiers add XLSX, ledger exports, API access and priority support

Note

The public pricing page may temporarily show a waitlist instead of buy buttons while plans are being revised. In that state, new purchases go through the waitlist and existing subscriptions keep working unchanged.

Usage against each limit is shown on the billing page and resets on the billing anniversary.

Trial

  • New organizations start a full-feature trial with no payment method required.
  • Trial data is kept in full when you subscribe — nothing needs to be set up twice.
  • Reminders are sent to the Owner before the trial ends.

Changing plan

  1. 1

    Open billing

    Settings → Billing shows the current plan, usage and next renewal date.

  2. 2

    Upgrade

    Takes effect immediately via Stripe checkout; the remaining period is prorated and higher limits apply at once.

  3. 3

    Downgrade

    Takes effect at the end of the current period. If current usage exceeds the lower plan's limits, reduce seats or connections first.

  4. 4

    Use the portal

    Payment method changes, invoice history and plan switches run through the Stripe customer portal linked from the billing page.

Note

Only the Owner can open billing and change the plan or payment method; other roles cannot access the billing page.

Seats & invitations

  • Seats can be added mid-period and are prorated; removing a member frees the seat at renewal.
  • Invitation acceptance checks seat availability — blocked acceptances name the seat limit explicitly.
  • Changing a member's role is Owner-only; inviting and removing is Owner and Admin.
  • Promo codes and new-user discounts can be redeemed at checkout where offered.

AI credits & extras

  • Crow AI draws from a monthly message allowance shown in the chat header.
  • The allowance resets monthly; upgrades raise it immediately.
  • Research scoring, listing copy and daily briefings share the same allowance.

Payment methods & invoices

  • Card and SEPA direct debit are supported, with annual billing available at a discount.
  • Your CrowPrime invoices are listed on the billing page and can be downloaded as PDFs.
  • Add a billing email and VAT ID so your subscription invoices carry reverse charge where applicable.
  • Failed payments are retried several times over the following days before the account is suspended.

Cancellation

  • Cancelling stops the renewal; the plan stays active until the end of the paid period.
  • After that the organization becomes read-only rather than being deleted, so exports remain possible.
  • Marketplace tokens are revoked when the organization is closed, not when the subscription lapses.