Subscriptions & billing

CrowPrime sells three monthly plans. Prices shown on the billing page are authoritative; the figures below are the standard list prices.

• Limits are enforced per organization and are checked when you connect a channel or accept an invitation.
• Paid plans have no cap on imported order volume or product count.
• Owner and Admin roles are never blocked by the connection limit while managing existing connections; the cap applies when adding new ones.

Plans are not only about counts — they gate which integrations and features your organization can use at all:

• New customers get a 7-day full-feature trial of the plan they select.
• The trial requires completing Stripe checkout (a payment method is registered at signup) but is not charged while it runs.
• One trial per customer — if your email has ever completed a CrowPrime checkout, a new signup starts on a paid plan directly.
• Applying a promo code at checkout replaces the trial with the discounted paid period.
• Trial data is kept in full when you subscribe — nothing needs to be set up twice.

1. 1

   Open billing

   Settings → Billing shows the current plan, credit balance and next renewal date.

2. 2

   Upgrade

   Takes effect immediately via Stripe checkout. The remaining period is prorated and the higher plan's features and limits apply at once.

3. 3

   Downgrade

   Also takes effect immediately with proration. Features the lower plan does not include are frozen rather than deleted (see the callout above), so nothing is lost if you come back up later.

4. 4

   Use the portal

   Payment method changes, invoice history and plan switches run through the Stripe customer portal linked from the billing page.

• Seats are not sold separately — every plan includes unlimited team members inside one organization.
• What is limited is how many organizations a single user account can join: Essential 1, Professional 2, Enterprise unlimited.
• When someone is already in too many organizations, an Enterprise organization's Owner or Admin can mark their pending invitation with a seat exemption so acceptance succeeds. These grants are free flags, not purchases.
• Invitation links expire after 7 days; re-inviting replaces the old link.
• Removing a member frees their place in the organization immediately; their personal organization limit recovers at their next sign-in.

Crow AI usage is metered differently by plan. Essential gets a monthly credit allowance; Professional and Enterprise use a fair-use rate limit instead of credits.

• Fair-use plans get 100 requests/hour (Professional) or 500 requests/hour (Enterprise) across Crow AI features; hitting the cap shows a wait-and-retry message.
• Credits reset on each billing anniversary and top-up bundles (300–5,000 credits) can be bought on the billing page at any time.
• Credits are deducted up front and refunded automatically if the underlying AI call fails.
• The remaining balance is always visible in the Crow AI chat header.

Insufficient credits? Top up under Settings → Billing → AI credits.
Fair-use limit reached? Wait for the hourly window to roll over.

• Payment is by credit card through Stripe; checkout and the customer portal are hosted by Stripe.
• Your CrowPrime invoices are listed on the billing page and can be downloaded as PDFs.
• Add a billing email and VAT ID so your subscription invoices carry reverse charge where applicable.
• Checkout applies VAT automatically based on your billing country.

• Cancelling from the portal stops the renewal; the plan stays active until the end of the paid period.
• After that the organization enters a read-only state rather than being deleted, so your data and exports remain reachable from billing pages.
• Marketplace synchronization stops while the subscription is lapsed or suspended; reconnecting or resuming the subscription starts a catch-up sync.
• Deleting your personal account (Settings → Security → GDPR) is separate from cancelling a subscription.